文档目录 · Contents

常见问题排查

先保留未保存文字，再按问题处理。不要把刷新、清空网站数据或重复生成当作通用修复。

内容未保存或出现冲突

复制重要的本地文字到独立文档。
查看网络和编辑器保存状态，尝试手动保存。
出现冲突时，比较服务端新内容与本地文字，合并后再提交。
重新打开时有草稿恢复提示，核对两份内容再选择。

本地存储失败时，按提示另存草稿。只有确认稿件已保留后，才考虑重开页面。见编辑器。

AI 很慢、断开或停止

先看是否仍有进度、工具结果和文件写入。长任务耗时不同，没有固定“30 秒就刷新”的标准。

任务中断后打开目标文件，确认实际停止处，再续写缺口。不要重复追加已完成章节。显示消息额度、权限或服务错误时，先解决对应原因；见错误提示。

无法登录或收不到验证码

核对注册邮箱或用户名、密码大小写。
检查垃圾邮件和邮箱拼写，等待重发倒计时。
忘记密码时使用邮箱验证码重设；没有配置密码的 Google 账号也可按此处理。
Google 授权失败时记录页面提示，尝试重新进入登录流程；持续失败则联系支持。

重新登录前保留当前未保存稿件。无需为此允许全部第三方 Cookie，也不要先清空本地存储。详见注册与登录。

文件或项目列表异常

检查是否进入正确账号和项目，再使用页面提供的重试。搜索无结果时清空关键词与类型筛选。创建失败时检查名称、用量和具体提示。

批量导入部分成功时，先核对文件树中已有章节，再处理失败文件。别为了整理标题删除再重建。

素材拆解失败

查看任务错误与额度状态，核对 TXT 格式、大小和章节标题。任务完成但某项结果为空时，先确认实际拆解范围；免费试拆只处理入口说明内的章节，核对任务实际保留的范围。

有重试入口时按提示操作，避免反复上传。详见素材库。

下载失败或乱码

先确认正文已保存，以及存在正文或剧本类型文件。查看页面错误和浏览器下载记录。下载的 TXT 使用 UTF-8；在本地软件中按此编码打开，保留原始下载文件再转换。

人物不在导出范围内；需要大纲时选择“导出大纲和正文”，并检查下载内容。见导出正文。

页面卡顿

先保留稿件，关闭无关标签页，观察是否仅某个很长的文件卡顿。长篇按章节组织更便于编辑。仍有问题时记录文件规模、浏览器版本和操作步骤，不必清空所有浏览数据。

联系支持

通过应用内反馈，或 support@zenstory.ai 提供：错误原文、发生时间、页面路径、复现步骤和浏览器版本。遮住私人文字，不发送密码、验证码或令牌。

Troubleshooting common issues

Retain unsaved text first, then address the specific issue. Reloading, clearing site data, or repeating generation are not universal fixes.

Unsaved content or a conflict

Copy important local text to a separate document.
Check connection and editor status; try manual Save.
For a conflict, compare the newer server copy with local text, merge, then submit.
If a recovery prompt appears after reopening, check both copies before choosing.

If local storage fails, retain the draft as instructed. Reopen the page only after preserving your text. See the editor.

Slow, disconnected, or stopped AI

Check progress, operation results, and file writes first. Task duration varies; there is no fixed “reload after 30 seconds” rule.

After interruption, inspect the target file and continue only the gap. Do not append completed chapters again. Address quota, access, or service errors first. See error messages.

Login or verification problems

Check the registered email or username and password case.
Check spam and email spelling; wait for the resend countdown.
Reset through an emailed code if you forgot the password. Google-created accounts without a password can use this too.
For Google authorization errors, retain the message and re-enter the login flow; contact support if it persists.

Keep unsaved prose before logging in again. You do not need to allow all third-party cookies or clear local storage first. See registration and login.

Unexpected file or project lists

Check account and project, then use the page's Retry control. Clear search and type filters for missing results. For creation errors, check the name, allowance, and specific message.

When imports partly succeed, inspect created chapters before handling failed files. Do not delete and recreate files just to rename them.

Material analysis fails

Inspect task errors and quota status. Check TXT format, size, and chapter headings. If a completed task has an empty category, check its actual analysis scope; free trials process only the scope stated by the trial entry. Check the chapters actually retained for that task.

Follow Retry when offered instead of repeatedly uploading. See Materials.

Failed downloads or garbled text

Confirm prose is saved and draft or script files exist. Check page errors and browser downloads. TXT uses UTF-8; open with that encoding and keep the original before converting.

Characters are outside the export scope. Choose Export outline and text when you need outlines, and check the download. See export.

Slow pages

Retain prose, close unrelated tabs, and check whether one long file is affected. Organizing long work by chapter helps editing. If it persists, report file size, browser version, and steps; clearing all browsing data is unnecessary.

Contact support

Use in-app feedback or support@zenstory.ai. Include the exact message, time, page path, steps, and browser version. Hide private text and never send passwords, verification codes, or tokens.